Cancelling an order
If you wish to cancel your order, no problem. We will be happy to refund you once we receive your product back unused and in its original packaging. Please e-mail us at the address on the “Contact Us” page. Make sure you provide us with your full name and address and order number so we can find your order on our system.
The working parts of your product are guaranteed for 12 months from purchase, provided that it has been used solely for domestic purposes, in accordance with the instructions and not otherwise tampered with. Without the original proof of purchase, the guarantee is not valid.
By credit card
Once you have made your selection simply proceed to the checkout and follow the instructions. Our payment section is fully secure so you can rest assured your personal details can only be accessed by us and nobody else. We accept visa/Delta/Electron/Mastercard/Eurocard/Maestro. Debit is with Visa/Mastercard logo. We will accept cheques made payable to: Alfille Innovations Ltd – please ensure your name and address and details of your order are enclosed and send to: Alfille Innovations Ltd, Overys Farm House, Dunsters Mill Road, Ticehurst, East Sussex TN5 7HR.
All items in our catalogue are inclusive of VAT at 20%.
Your order and payment details are sent to us across a secure connection that ensures the information you enter is encrypted and they cannot be read or accessed by anyone other than ourselves.