www.alfille.co.uk is a site operated by Alfille Innovations Ltd.
We are registered in England under company number 5172193 and with our registered office at Overys Farm House, Dunsters Mill Road, Ticehurst, East Sussex TN5 7HR.
Our main trading address is Overys Farm House, Dunsters Mill Road, Ticehurst, East Sussex TN5 7HR
Our VAT number is 855 4270 16
2. ICO notification
The website is owned by Alfille Innovations Ltd and the data controller is Alfille Innovations Ltd.
We are registered with the Information Commissioners Office and our registration number is ZA135674
4. Product information
If you are a consumer, you may only purchase Products from our site if you are at least 16 years old.
5. Right to cancel
Right to cancel your Contract with us
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product you can notify us of your decision to cancel the Contract and receive a refund.
Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.
We are happy to refund or exchange any items you wish to return, and you have within 14 days from when the Contract is made to inform us. You then have up to an additional 14 days from the date of receipt of the Product in which to return the Product to us.
To cancel a Contract, you just need to let us know that you have decided to cancel. Please get in touch with us via the ‘Contact Us’ page.
Products cannot be returned to us except in their original state i.e. unused and boxed, if you wish to receive a full refund. Any Products showing signs of use shall not entitle you to a refund unless the Products are faulty.
For an Exchange please get in touch with us via the ‘Contact Us’ page. Or indicate on your invoice what you are returning, what you wish to order instead and send the package back to us. A charge may be made if the exchange item is more expensive than the original. You will be charged additional postage for sending out the new item.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Please remember to ask the Post Office for a free proof of postage receipt as we regret we are unable to provide refunds for goods that are lost or delayed in the post after the 14 day limit.
If you cancel your Contract we will:
Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
Make any refunds due to you as soon as possible
within 14 days of the day on which we receive the Product back from you; or
if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract; or
if you have returned the Products to us because they are faulty or not as described, we will refund the price of the Products in full, together with any applicable delivery charges. Costs should not exceed the sums we charged you for delivery.
We will refund you back through PayPal, which is your payment gateway on our website, if applicable.
Goods to be sent back to: Alfille Innovations Ltd, Overys Farm House, Dunsters Mill Road, Ticehurst, East Sussex TN5 7HR.
All notices you send us must be sent to the contact details on this site: firstname.lastname@example.org. We may give notice to you at either the email or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an email is sent on a business working day or three days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
8. Our right to vary these Terms
We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.