Privacy Notice
General Data Protection Regulations (GDPR) in the UK and EU was implemented on 25 May 2018. This notice sets out your rights as a customer of Alfille Innovations Ltd, under the new law.
What we collect
When you place an order or create an account we collect the following information:
Name
Address
Email address
Telephone number
Personal identification information
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification may include the browser name, they type of computer and technical information about users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
What we do with the information we gather
It enables us to fulfil your order
It allows our courier DHL Parcel UK to provide you with delivery information via text or email and contact you during the process of delivery.
Who do we share your data with?
Alfille Innovations Ltd does not and will not sell your personal data to any 3rd party. We do use a 3rd parties to provide specific services that enable us to run our day-to-day business.
Takepayments Ltd – We use Takepayments as our eCommerce platform in order to securely process your transaction as the payment gateway. Alfille Innovations Ltd does not have any access to any secure banking details
DHL Parcel UK – we use DHL Parcel UK as a courier partner
We do not use your personal data for any other reason but to fulfill your order or to contact you regarding your order.
How long we keep personal information
If you have ‘ticked’ the ‘Send me product updates’ on the Checkout page – we will keep your personal information unless you ask us to delete it.
We will keep personal information for 5 years to cover the one year warrantee period of the product you have bought from Alfille Innovations Ltd and for Alfille Innovations Ltd to be able to respond to any question or complaints.
All data relating to your order after 5 years will be deleted.
Cookies & monitoring
Our site may use ‘cookies‘ to enhance the user-experience. A user’s web browser stores cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If cookies are refused, please note that some parts of the site may not function properly.
A cookie is a small text file that we store on your device. Our website may, at times use cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.
- Strictly necessary cookies – these are cookies that are essential to the operation of our website
- Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website.
- Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
- The IP address of your computer
- The referring website from which you have got to our website from
The reasons for this are:
- To make ongoing improvements to our website based on this data
- To see our most popular sources of business
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.
How to get a copy of your personal information
You can request a copy of your personal information, as well as why we have that personal information, who has access to that personal information and where we got that personal information from at any time. Once we have received your request we will respond within 30 days.
If you want us to erase your personal information
If you feel that we should no longer be using your personal information, you can request that we erase the personal information we hold on you. When we receive your request, we will confirm whether the personal information has been deleted or tell you the reason why it cannot be deleted. There may be legal reasons why we need to keep your personal information.
If you feel that we are in breach of our Privacy Notice, you have the right to complain to the Information Commissioners Office.
If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Third party services
This website uses some third party services. In some circumstances this means that information may need to be shared with them in order for the service to work, for example your IP address. In the case of this website, it is protected by Google reCAPTCHA and also uses Google Fonts and Google Analytics – therefore the Google Privacy Policy and Terms of Service applies to these services.
Your acceptance of these terms
By using our site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of this website following the posting of changes to this policy will be deemed to be your acceptance of those changes.
Contact us: info@alfille.co.uk